Terms of Service.

The following documents are incorporated into these Terms and form part of your agreement with Trainurz whenever applicable:

• Privacy Policy
• Participant Assumption of Risk, Release, and Waiver
• Minor Athlete Supervision and Safeguarding Acknowledgment
• Trainurz Cancellation Policy
• Trainer Services Agreement (trainers only)
• Trainer Code of Conduct and Minor Safeguarding Policy (trainers only)

If any incorporated document conflicts with these Terms regarding a specific subject, the more specific document will control.

For trainers, the Trainer Services Agreement governs the trainer's relationship with Trainurz.

The Platform is intended for adults who are at least eighteen (18) years old and legally capable of entering into binding contracts.

Athletes under eighteen (18) may participate only when a parent or legal guardian submits or authorizes the booking and accepts all required legal documents.

Children may not independently:

• create Trainurz accounts;
• submit booking requests;
• provide payment information;
• communicate through another person's account without supervision; or
• provide personal information directly to Trainurz.

When booking on behalf of a minor, you represent and warrant that you are the athlete's parent, legal guardian, or otherwise possess legal authority to make decisions regarding the athlete's participation.

Trainurz may request reasonable information to verify eligibility or authority and may suspend or cancel accounts or bookings if those requirements are not satisfied.

Trainurz is an online marketplace that connects basketball athletes and parents with independent basketball trainers.

Through the Platform, users may:

• browse trainer profiles;
• request training sessions;
• submit payments;
• manage bookings;
• communicate regarding bookings; and
• leave reviews following completed eligible sessions.

Trainurz does not provide basketball instruction.

Trainurz is not:

• a coaching provider;
• a childcare provider;
• a transportation service;
• a medical provider;
• a healthcare provider;
• an emergency response service;
• the operator of training facilities; or
• the employer of trainers.

Training services are provided solely by independent trainers.

Except where expressly stated otherwise in writing, trainers are independent contractors and are not employees, partners, agents, joint venturers, or representatives of Trainurz.

A booking creates a direct service relationship between the client and the trainer.

Trainurz's role is limited to operating the marketplace and facilitating payment processing.

Trainurz does not own, manage, inspect, reserve, or control public parks, basketball courts, gyms, schools, recreation facilities, or other training locations unless expressly identified for a specific event.

Availability, permits, weather, lighting, surface conditions, equipment, and third-party conduct remain outside Trainurz's control.

Trainer profiles contain information supplied by each trainer, including biographies, experience, certifications, pricing, availability, service areas, photographs, and reviews.

Each trainer is solely responsible for ensuring that profile information remains accurate and current.

A designation such as "Trainurz Approved" means only that Trainurz completed its internal application review process.

It does not mean that Trainurz:

• guarantees coaching ability;
• certifies competence;
• endorses the trainer;
• guarantees safety;
• guarantees identity;
• guarantees suitability for any athlete; or
• certifies the authenticity of every credential submitted.

Trainurz may review certifications and supporting documentation for completeness and apparent validity but does not guarantee authentication with issuing organizations.

Unless expressly stated otherwise, Trainurz does not verify:

• employment history;
• coaching records;
• education;
• certifications;
• references;
• criminal history;
• sex offender registry status; or
• other background information.

Trainurz does not conduct criminal background checks.

Users should never interpret approval badges, profile rankings, reviews, or credential displays as evidence that Trainurz has conducted a background investigation.

Trainer identity verification required through Stripe Connect is performed solely for payment compliance purposes.

Stripe's verification process is not a criminal background check and should not be interpreted as one.

Trainurz does not collect or store government-issued identification documents submitted through Stripe.

Certain profiles may be designated as demonstration profiles.

Demonstration profiles are not real trainers and cannot be booked.

Certain Platform features, including booking sessions, may be available without creating an account.

Guest users are subject to the same Terms, policies, payment rules, consent requirements, and legal obligations as registered users.

Whether booking through an account or as a guest, you agree to provide accurate and current information.

You are responsible for maintaining access to the email address used for the booking and for reviewing booking confirmations, cancellations, updates, and other communications sent by Trainurz.

Registered users are responsible for safeguarding their account credentials and promptly notifying Trainurz of any unauthorized account activity.

You may not impersonate another person, create fraudulent accounts, or transfer an account without Trainurz's written permission.

Submitting a booking request does not guarantee a reservation.

When a booking request is submitted, Trainurz authorizes its payment processor to place a temporary authorization hold on your selected payment method for the session amount displayed during checkout.

A booking becomes confirmed only after the trainer accepts the request.

Upon confirmation, payment will be processed in accordance with Trainurz's payment procedures.

If the trainer declines the booking or fails to confirm the request within seven (7) days after the booking request is submitted, or before the scheduled session start time, whichever occurs first, the booking request expires and the client will not be charged.

Depending upon your financial institution, a temporary authorization hold may remain visible for a short period before automatically disappearing.

You are responsible for reviewing all booking details—including the trainer, athlete, date, time, location, and price—before submitting a booking request.

Trainurz reserves the right to decline, suspend, restrict, or cancel bookings because of suspected fraud, safety concerns, payment failures, Platform errors, legal requirements, or other circumstances affecting the integrity of the Platform.

Clients pay exactly the price displayed during checkout.

Trainurz does not charge booking fees, service fees, convenience fees, or other customer surcharges unless clearly disclosed before purchase.

Trainurz retains a ten percent (10%) platform fee from the trainer's payout.

Payments are processed securely through Stripe Connect.

Trainurz does not store complete payment card information.

By submitting a booking request, you authorize Trainurz and Stripe to process payment transactions necessary to complete your booking, including authorizations, captures, refunds, reversals, and adjustments where applicable.

Payment timing depends upon the booking status and the policies of your financial institution.

You agree not to initiate fraudulent payment disputes or chargebacks.

If you believe an error has occurred, you should contact Trainurz before initiating a chargeback whenever reasonably possible.

Unless otherwise required by law, the following cancellation policy applies.

Client Cancellation

• More than two (2) hours before the scheduled session start time: no charge and a full refund if payment has already been collected.
• Within two (2) hours of the scheduled session start time: the client is responsible for fifty percent (50%) of the session price.
• Failure to attend a scheduled session without cancellation constitutes a client no-show and the client is responsible for one hundred percent (100%) of the session price.

Trainer Cancellation

If a trainer cancels a confirmed booking or fails to appear for the scheduled session, the client will receive a full refund or will not be charged.

Unconfirmed Booking Requests

If a trainer does not confirm a booking request within seven (7) days after the booking request is submitted, or before the scheduled session start time, whichever occurs first, the booking request expires automatically and the client will not be charged.

Weather and Court Closures

If severe weather, unsafe playing conditions, or court closures prevent the session from taking place, clients and trainers may reschedule the session or the client may receive a full refund.

For purposes of this policy, session start means the scheduled start time shown on the booking confirmation.

Depending on the timing of your booking and your financial institution, you may temporarily see a payment authorization or pending transaction before the final outcome is reflected on your account.

To help trainers prepare for each session, Trainurz may allow a parent, legal guardian, or adult athlete to provide limited information regarding the participating athlete.

This information may include:

• age;
• basketball experience;
• training goals;
• injuries or physical limitations;
• allergies;
• accessibility accommodations; and
• other information reasonably necessary for training preparation and participant safety.

Please provide only information that is relevant to the training session.

Do not submit full medical records, insurance information, government-issued identification, Social Security numbers, or other sensitive information unrelated to basketball instruction.

The athlete intake questionnaire is provided solely to assist trainers in preparing for sessions.

It is not intended to provide medical advice, diagnosis, treatment, injury evaluation, or emergency services.

Trainurz and its trainers do not guarantee that submitted information is complete, accurate, or sufficient to identify every potential risk associated with athletic participation.

You represent and warrant that any information you provide is accurate to the best of your knowledge and that you have legal authority to provide it.

Trainurz shares athlete information only as described in its Privacy Policy and only with the trainer associated with the applicable booking.

Urgent medical conditions, emergency instructions, severe allergies, or time-sensitive safety information should always be communicated directly to the trainer before the session begins.

Trainurz is not a childcare service.

For every session involving an athlete under eighteen (18) years of age, the athlete's parent, legal guardian, or another authorized adult designated by the parent or guardian must remain physically present for the entire training session.

The supervising adult is responsible for:

• accompanying the athlete to and from the session;
• remaining reasonably attentive throughout the session;
• remaining reachable at all times;
• monitoring the athlete's condition;
• ensuring safe arrival and departure; and
• responding promptly if the trainer requests assistance.

Trainers are not authorized through Trainurz to:

• supervise children without an adult present;
• transport athletes;
• drive athletes to or from sessions;
• provide childcare services;
• relocate sessions to private residences;
• relocate sessions to vehicles;
• relocate sessions to hotel rooms; or
• relocate sessions to other inappropriate or isolated locations.

Any change in session location must be lawful, reasonably safe, communicated to the supervising adult, and consistent with Trainurz's safeguarding policies.

Failure to comply with these supervision requirements may result in cancellation of the session, suspension of Platform access, or other action deemed necessary to protect participant safety.

Basketball is a physical activity involving inherent risks.

Participation in training sessions may involve:

• running;
• jumping;
• rapid changes in direction;
• collisions;
• falls;
• overexertion;
• dehydration;
• weather exposure;
• uneven playing surfaces;
• defective equipment;
• interactions with other players or members of the public; and
• aggravation of known or unknown medical conditions.

These risks may result in minor injuries, serious injuries, permanent disability, or death.

Every participant—or the parent or legal guardian of a minor participant—must review and accept the Participant Assumption of Risk, Release, and Waiver before participating in any session.

That document contains additional legal rights and obligations governing participation and controls in the event of any conflict regarding athletic participation or assumption of risk.

Participants are responsible for:

• determining whether participation is appropriate;
• obtaining medical clearance when necessary;
• bringing appropriate clothing and equipment;
• bringing any required medication;
• monitoring their own physical condition; and
• immediately stopping participation whenever continuing would be unsafe.

If an emergency occurs, a trainer may:

• stop the session;
• contact the supervising adult or emergency contact;
• contact emergency services (911); or
• provide reasonable assistance consistent with the trainer's experience and legal authority.

Trainurz does not guarantee the availability or response time of emergency personnel or facilities.

Nothing contained in these Terms limits liability where such limitations are prohibited by applicable law.

Clients agree to:

• arrive on time;
• provide accurate booking information;
• follow reasonable safety instructions;
• supervise minor athletes as required;
• comply with applicable laws and facility rules; and
• treat trainers and other participants with respect.

Trainers agree to:

• provide services professionally;
• remain within the scope of their experience and qualifications;
• comply with applicable laws and facility rules;
• maintain appropriate professional boundaries;
• protect participant information;
• comply with the Trainer Services Agreement; and
• comply with the Trainer Code of Conduct.

Trainurz does not guarantee athletic improvement, team selection, scholarships, recruiting opportunities, playing time, fitness outcomes, or any other specific result.

Only clients associated with a completed paid session may submit reviews through the Platform.

Reviews must reflect genuine first-hand experiences.

Reviews may not contain:

• false or misleading statements;
• harassment;
• threats;
• discrimination;
• confidential information;
• unnecessary health information;
• personally identifying information regarding minors;
• illegal content; or
• material that infringes another person's rights.

By submitting reviews or other content to Trainurz, you grant Trainurz a worldwide, non-exclusive, royalty-free license to host, reproduce, display, publish, distribute, and otherwise use that content for operating and promoting the Platform.

Trainurz reserves the right—but is not obligated—to investigate, moderate, edit, remove, or refuse any review or other submitted content.

Trainers may not:

• fabricate reviews;
• purchase reviews;
• offer incentives in exchange for reviews;
• retaliate against reviewers; or
• pressure clients to remove truthful reviews.

Except for content owned by Trainurz, you retain ownership of the content you submit to the Platform.

You represent and warrant that:

• you own the content or possess all necessary rights to submit it;
• submitting the content does not violate any law or another person's rights; and
• any photographs, testimonials, logos, or other materials have been submitted with appropriate permission.

Trainurz may remove content whenever reasonably necessary to comply with applicable law, protect users, respond to complaints, or maintain Platform integrity.

All software, branding, trademarks, logos, graphics, website design, and Platform functionality remain the exclusive property of Trainurz or its licensors.

Except as expressly permitted by these Terms, no ownership rights are transferred to users.

You agree not to use the Platform to:

• violate any law or regulation;
• violate facility rules;
• harass, threaten, intimidate, or discriminate against another person;
• exploit or endanger minors;
• request unnecessary personal information from minors;
• photograph or record minors without appropriate permission;
• use the Platform while impaired by drugs or alcohol;
• possess unlawful weapons during sessions;
• misrepresent your identity or qualifications;
• submit false bookings or fraudulent payments;
• interfere with Platform security;
• introduce malware or malicious software;
• scrape or harvest Platform data;
• bypass Platform security measures;
• use another person's account without authorization;
• misuse athlete or trainer information; or
• encourage another person to violate these Terms.

Trainurz may investigate suspected violations and may suspend accounts, remove content, cancel bookings, preserve evidence, or report unlawful activity to appropriate authorities.

By using the Platform, you consent to receive transactional communications electronically.

These communications may include:

• booking confirmations;
• reminders;
• cancellations;
• payment notifications;
• safety notices;
• policy updates; and
• customer support communications.

Where permitted by law, electronic records, electronic signatures, and electronic acceptance satisfy any legal requirement for written agreements.

Trainurz may maintain records of:

• accepted legal documents;
• acceptance timestamps;
• document versions;
• booking identifiers;
• IP addresses;
• browser user agents; and
• other information reasonably necessary to document legal acceptance.

The collection and use of this information is governed by the Privacy Policy.

The Platform relies upon third-party providers including, but not limited to:

• Stripe;
• Supabase;
• Resend;
• Mapbox;
• Vercel;
• Cloudflare; and
• analytics providers.

These providers operate under their own terms and privacy policies.

Trainurz is not responsible for independent third-party services, websites, facilities, payment providers, mapping services, or infrastructure beyond its reasonable control.

Availability of the Platform may be affected by outages or policy changes involving these providers.

Trainurz may modify, suspend, limit, discontinue, or improve any portion of the Platform at any time.

We do not guarantee uninterrupted or error-free operation.

Location information, maps, trainer availability, search rankings, statistics, and other Platform information may occasionally be inaccurate or delayed.

Users should independently verify information that is important to a booking.

You may stop using the Platform at any time.

Trainurz may suspend, restrict, deactivate, or terminate accounts or bookings whenever reasonably necessary to protect users, prevent fraud, enforce these Terms, comply with legal obligations, or maintain Platform integrity.

Closing an account does not require Trainurz to delete records that it is legally permitted or required to retain, including booking history, payment records, legal acceptance records, fraud-prevention information, or safety-related records.

Any provisions that reasonably should survive termination—including payment obligations, licenses, disclaimers, limitations of liability, indemnification, dispute resolution, and record-retention provisions—will remain in effect after termination.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

Trainurz makes no representation or warranty, express or implied, regarding the operation of the Platform or the services provided by independent trainers.

Without limiting the foregoing, Trainurz expressly disclaims all warranties, including warranties of:

• merchantability;
• fitness for a particular purpose;
• non-infringement;
• title;
• accuracy;
• availability;
• reliability;
• security; and
• uninterrupted operation.

Trainurz does not warrant or guarantee that:

• any trainer is suitable for a particular athlete;
• any trainer possesses a particular level of skill or experience;
• any trainer is insured;
• any trainer has undergone a criminal background check;
• any trainer profile or credential is complete or accurate;
• any training session will occur without injury;
• any facility or court will be available or safe;
• any athlete will improve;
• any athlete will make a team;
• any athlete will receive playing time;
• any athlete will receive a scholarship; or
• any specific athletic outcome will occur.

Some jurisdictions do not permit certain warranty disclaimers.

Accordingly, some of the above limitations may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRAINURZ, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY:

• indirect damages;
• incidental damages;
• consequential damages;
• punitive damages;
• special damages;
• exemplary damages;
• lost profits;
• lost revenue;
• lost business opportunities;
• loss of goodwill;
• loss of data; or
• costs of obtaining substitute services,

arising out of or relating to:

• the Platform;
• any booking;
• any trainer;
• any client;
• any athlete;
• any session;
• any training location; or
• these Terms.

To the fullest extent permitted by law, Trainurz's total aggregate liability arising out of any claim shall not exceed the greater of:

1. One Hundred U.S. Dollars ($100.00); or
2. the total platform fees actually retained by Trainurz from your bookings during the six (6) months immediately preceding the event giving rise to the claim.

Nothing contained in these Terms limits liability that cannot legally be limited under applicable law.

Nothing contained in this section modifies any rights or obligations established under the Participant Assumption of Risk, Release, and Waiver.

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Trainurz LLC, together with its owners, officers, directors, employees, contractors, affiliates, licensors, service providers, and agents, from and against any claims, demands, actions, judgments, settlements, liabilities, losses, damages, penalties, fines, costs, and reasonable attorneys' fees arising out of or relating to:

• your violation of these Terms;
• your violation of any incorporated policy;
• your misuse of the Platform;
• information or content submitted by you;
• your lack of legal authority to book or consent on behalf of a participant;
• your violation of applicable law;
• your violation of another person's rights;
• your conduct before, during, or after a training session; or
• disputes between you and a trainer, participant, facility, or other third party.

Trainurz reserves the right to assume exclusive control of the defense of any matter subject to indemnification.

You agree to cooperate with Trainurz in defending any such claim.

You may not settle any claim affecting Trainurz without Trainurz's prior written consent.

Before filing a lawsuit against Trainurz, you agree to first provide written notice describing:

• the nature of the dispute;
• the facts supporting your claim;
• the requested resolution; and
• your contact information.

Written notices must be sent to:

Trainurz LLC

300 S Central Avenue Apt B41

Hartsdale, NY 10530

or by email to:

contact@trainurz.com

Both parties agree to attempt in good faith to resolve the dispute informally for at least thirty (30) days before initiating litigation.

Nothing contained in this section prevents either party from seeking emergency injunctive relief when permitted by law.

These Terms shall be governed by and interpreted under the laws of the State of New York, without regard to conflict-of-law principles.

Subject to the informal dispute resolution process described above, you and Trainurz agree that any legal action arising out of or relating to these Terms, the Platform, or any booking shall be brought exclusively in the state or federal courts located in Westchester County, New York.

Each party knowingly waives any objection based upon:

• improper venue;
• lack of personal jurisdiction; or
• forum non conveniens.

Nothing in this section limits any non-waivable right to bring an eligible claim in small claims court where permitted by law.

Trainurz may update these Terms from time to time.

Each published version will identify:

• its version number;
• its effective date; and
• the date it was last updated.

If Trainurz makes a material change to these Terms, we may provide additional notice and may require users to accept the updated Terms before submitting future bookings or continuing certain Platform activities.

For legal and compliance purposes, Trainurz may maintain records identifying the version of the Terms accepted in connection with each booking.

Changes to these Terms do not retroactively modify agreements that governed completed bookings unless required by law.

Entire Agreement

These Terms, together with all incorporated policies, constitute the complete agreement between you and Trainurz regarding your use of the Platform.

Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

No Waiver

Failure by Trainurz to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Assignment

You may not assign or transfer your rights or obligations under these Terms without Trainurz's prior written consent.

Trainurz may assign these Terms in connection with a merger, acquisition, financing, corporate restructuring, or sale of assets.

No Third-Party Beneficiaries

Except where expressly stated, these Terms create no rights in favor of any third party.

Force Majeure

Trainurz shall not be liable for delays or failures caused by events beyond its reasonable control, including:

• severe weather;
• natural disasters;
• facility closures;
• government actions;
• labor disputes;
• epidemics or pandemics;
• internet outages;
• utility failures;
• civil unrest; or
• failures of third-party service providers.

Headings

Section headings are provided solely for convenience and do not affect interpretation of these Terms.

Trainurz is operated by:

Trainurz LLC

300 S Central Avenue Apt B41

Hartsdale, NY 10530

Website: https://trainurz.com

General Contact: contact@trainurz.com

Questions regarding these Terms may be directed to the contact information above.

By creating an account, submitting a booking request, accepting a booking as a trainer, completing guest checkout, clicking an acceptance checkbox, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all documents incorporated into them.

© 2026 Trainurz LLC. All rights reserved.