Cancellation Policy.

Submitting a booking creates a booking request.

A booking is not confirmed until the trainer accepts the request through the Trainurz Platform.

At the time a booking request is submitted, Trainurz may place a temporary authorization hold on the payment method provided.

Your financial institution may display this authorization as a pending transaction.

You are not charged unless the trainer accepts the booking request.

A trainer has up to:

• seven (7) days after the booking request is submitted; or
• the scheduled session start time,

whichever occurs first, to accept or decline the request.

If the trainer does not accept the booking within this period, the booking request expires automatically.

When a booking request expires:

• the booking is canceled;
• no session is scheduled;
• Trainurz does not capture payment; and
• any payment authorization is released, subject to your financial institution's processing times.

A client may cancel a confirmed booking at any time by contacting Trainurz or the trainer directly. All cancellations remain subject to the timing and fee provisions set forth in this Policy.

More Than Two Hours Before the Scheduled Session

If the booking is canceled more than two (2) hours before the scheduled session start time:

• the client receives a full refund, or
• if payment has not yet been captured, no payment will be collected.

Two Hours or Less Before the Scheduled Session

If the booking is canceled two (2) hours or less before the scheduled session start time:

• the client is responsible for 50% of the session price.

Client No-Show

If the client fails to attend the scheduled session without canceling:

• the client is responsible for 100% of the session price.

If a trainer cancels a confirmed booking at any time before the session:

• the client receives a full refund; or
• if payment has not yet been captured, no payment will be collected.

Trainers who repeatedly cancel confirmed sessions or fail to appear for scheduled sessions may be subject to warnings, suspension, or removal from the Trainurz Platform under the Trainer Services Agreement.

A trainer who fails to appear for a scheduled session without reasonable notice is considered a no-show.

In the event of a trainer no-show:

• the client receives a full refund; and
• no cancellation fee is charged to the client.

Trainurz may investigate repeated no-shows and take appropriate action regarding the trainer's account.

The safety of participants takes priority.

If a scheduled session cannot reasonably proceed because of conditions such as:

• lightning;
• severe weather;
• hazardous temperatures;
• unsafe air quality;
• flooding;
• snow or ice;
• court closures; or
• other unsafe conditions,

the client and trainer are encouraged to reschedule the session.

If rescheduling is not possible, the client may receive a full refund.

Trainurz reserves the right to determine, in its reasonable discretion, whether a refund is appropriate when a cancellation is based upon unsafe conditions.

Trainurz understands that genuine emergencies occasionally occur.

Requests for exceptions to this Cancellation Policy may be considered on a case-by-case basis.

Examples may include:

• medical emergencies;
• family emergencies;
• serious accidents;
• unexpected facility closures; or
• other circumstances beyond a participant's reasonable control.

Submission of supporting documentation may be requested when appropriate.

Nothing in this section obligates Trainurz to grant an exception.

Approved refunds are initiated using the original payment method whenever reasonably possible.

Once a refund has been issued by Trainurz or Stripe, the time required for funds to appear in your account depends upon your financial institution.

Trainurz cannot control bank or credit card processing times.

For purposes of this Cancellation Policy, "session start time" means the scheduled start time shown on the booking confirmation.

All cancellation deadlines are measured using that scheduled time.

Trainurz may update this Cancellation Policy from time to time.

The version accepted in connection with a booking will govern that booking unless otherwise required by law.

Updated versions will identify:

• the version number;
• the effective date; and
• the date of publication.

Questions regarding this Cancellation Policy may be directed to:

Trainurz LLC

300 S Central Avenue Apt B41

Hartsdale, NY 10530

Email:

contact@trainurz.com

Website:

https://trainurz.com

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