Privacy Policy.

Trainurz is an online marketplace that connects athletes and parents with independent basketball trainers.

Trainurz LLC

300 S Central Avenue Apt B41

Hartsdale, NY 10530

Email:

contact@trainurz.com

Website:

https://trainurz.com

This Privacy Policy applies to:

• visitors to our website;
• registered users;
• guest checkout users;
• parents or guardians booking sessions for minors;
• adult athletes;
• trainer applicants;
• approved trainers; and
• anyone who communicates with Trainurz.

This Privacy Policy does not apply to third-party websites or services that may be linked from the Platform.

Those services operate under their own privacy policies.

The information we collect depends upon how you use Trainurz.

A. Information You Provide

You may provide information including:

• name;
• email address;
• telephone number;
• billing information;
• booking information;
• trainer preferences;
• messages sent to Trainurz;
• customer support communications;
• reviews;
• profile information;
• trainer biographies;
• coaching experience;
• certifications;
• pricing information;
• service areas; and
• availability.

For trainer applicants, we may also collect documentation submitted during the onboarding process for review and approval.

B. Athlete Information

When booking a session, parents, guardians, or adult athletes may provide information regarding the athlete, including:

• age;
• basketball experience;
• skill level;
• training goals;
• injuries;
• physical limitations;
• allergies;
• accessibility accommodations; and
• other information reasonably necessary for training preparation.

Please do not submit unnecessary sensitive information, including complete medical records, insurance information, Social Security numbers, or government-issued identification documents.

C. Payment Information

Payments are securely processed by Stripe.

Trainurz does not receive or store complete payment card numbers.

Stripe may collect payment information necessary to process transactions in accordance with Stripe's own Privacy Policy.

D. Trainer Verification Information

Trainer applicants may submit documents supporting their application, including certifications and other credentials.

These documents are reviewed by Trainurz solely for application purposes.

Identity verification required for payouts is performed by Stripe Connect.

Trainurz does not collect or retain government-issued identification documents submitted through Stripe.

E. Automatically Collected Information

When you use the Platform, we may automatically collect information including:

• IP address;
• browser type;
• operating system;
• device information;
• pages visited;
• referring website;
• date and time of access;
• session activity;
• cookies;
• browser user agent; and
• analytics information.

This information helps us improve the Platform, investigate fraud, maintain security, and comply with legal obligations.

Trainurz is designed for adults.

Parents and legal guardians may provide information regarding their children for the purpose of booking basketball training sessions.

Children are not permitted to:

• create accounts;
• submit bookings;
• communicate independently through the Platform;
• provide personal information directly to Trainurz.

Trainurz does not knowingly collect personal information directly from children.

If we learn that information has been collected directly from a child contrary to this policy, we will take reasonable steps to delete that information.

Parents who believe this has occurred may contact us using the information provided below.

Trainurz uses information to:

• create and manage bookings;
• connect clients with trainers;
• process payments;
• review trainer applications;
• communicate regarding bookings;
• provide customer support;
• maintain Platform security;
• detect fraud;
• investigate abuse;
• enforce our legal agreements;
• improve Platform functionality;
• perform analytics;
• comply with legal obligations;
• protect participants; and
• operate the Trainurz marketplace.

We do not sell your personal information.

Trainurz shares personal information only when reasonably necessary to operate the Platform, complete bookings, comply with legal obligations, or protect users.

We may share information with the following categories of recipients.

A. Independent Trainers

When you submit a booking request, information necessary to complete the session may be shared with the trainer associated with that booking.

Depending on the booking, this information may include:

• your name;
• contact information;
• athlete information;
• training goals;
• session details;
• accommodations;
• injuries or physical limitations that you choose to disclose; and
• other information reasonably necessary for the trainer to prepare for the session.

Trainers may use this information only for purposes related to the requested training session.

B. Payment Processing

Payments are processed by Stripe.

Information necessary to complete payment transactions may be shared with Stripe in accordance with Stripe's Privacy Policy.

Trainurz does not store complete payment card information.

C. Service Providers

Trainurz works with trusted third-party providers that help us operate the Platform.

These providers may include:

• Stripe (payment processing)
• Supabase (database and authentication)
• Vercel (hosting)
• Cloudflare (security and content delivery)
• Mapbox (mapping and geolocation)
• Resend (transactional email delivery)
• analytics providers
• customer support providers
• infrastructure providers

These companies may receive only the information reasonably necessary to perform services on our behalf.

D. Legal Requirements

We may disclose personal information when we believe disclosure is reasonably necessary to:

• comply with applicable law;
• respond to lawful legal requests;
• comply with court orders;
• comply with subpoenas;
• cooperate with law enforcement;
• protect the rights of Trainurz;
• investigate fraud;
• enforce our agreements;
• protect participant safety; or
• prevent illegal activity.

E. Business Transfers

If Trainurz is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.

Trainurz uses cookies and similar technologies to operate and improve the Platform.

These technologies help us:

• maintain user sessions;
• remember preferences;
• improve website performance;
• measure Platform usage;
• understand visitor behavior;
• prevent fraud; and
• maintain Platform security.

Most web browsers allow you to control cookie preferences.

Disabling certain cookies may affect Platform functionality.

Trainurz may also use analytics providers to better understand how visitors use the Platform.

Analytics information is generally aggregated and used to improve our services.

When you accept legal documents through the Platform, Trainurz may retain evidence of your acceptance for legal, compliance, fraud prevention, and recordkeeping purposes.

Depending on the transaction, these records may include:

• accepted document versions;
• acceptance timestamps;
• booking identifiers;
• account identifiers or guest identifiers;
• signer information;
• IP address;
• browser user agent; and
• other information reasonably necessary to demonstrate legal acceptance.

Document versions are recorded by Trainurz's servers.

Trainurz does not rely upon client-submitted document versions for legal acceptance records.

These records may be retained after an account is closed where permitted or required by law.

Trainurz retains information only as long as reasonably necessary for the purposes described in this Privacy Policy or as required by law.

Depending upon the type of information, retention may include:

• booking history;
• payment records;
• customer support communications;
• trainer application records;
• reviews;
• fraud prevention records;
• legal acceptance records;
• safety reports;
• dispute records; and
• records necessary to comply with applicable legal obligations.

When information is no longer required, Trainurz will delete, anonymize, or securely dispose of it where reasonably practicable.

Certain information may be retained longer when necessary to comply with legal obligations, resolve disputes, detect fraud, enforce agreements, or protect Trainurz and its users.

Trainurz uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

These safeguards may include:

• encrypted communications;
• access controls;
• authentication measures;
• monitoring;
• infrastructure security;
• secure hosting;
• database protections; and
• operational security procedures.

Despite these safeguards, no method of transmitting or storing information over the Internet is completely secure.

Accordingly, Trainurz cannot guarantee absolute security.

Users are responsible for protecting their own devices, passwords, and account credentials.

Depending upon applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• access personal information;
• request correction of inaccurate information;
• request deletion of information;
• withdraw consent where applicable;
• object to certain processing;
• request information regarding our privacy practices; and
• submit privacy-related complaints.

Certain information may be retained despite such requests where Trainurz is legally permitted or required to retain it.

Privacy requests may be submitted using the contact information provided at the end of this Privacy Policy.

Some web browsers offer "Do Not Track" settings.

Because there is no universally accepted standard governing Do Not Track signals, Trainurz does not currently respond differently based upon those browser settings.

The Trainurz Platform is intended primarily for users located within the United States.

If you access the Platform from another country, you understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

By using the Platform, you consent to such transfers where permitted by applicable law.

Trainurz may update this Privacy Policy from time to time.

Each published version will identify:

• its version number;
• its effective date; and
• the date it was last updated.

If we make material changes to this Privacy Policy, we may provide additional notice through the Platform or require renewed acceptance before certain future activities.

The version accepted in connection with a booking may be retained as part of Trainurz's legal acceptance records.

If you have questions regarding this Privacy Policy or Trainurz's privacy practices, you may contact us at:

Trainurz LLC

300 S Central Avenue Apt B41

Hartsdale, NY 10530

Email:

contact@trainurz.com

Website:

https://trainurz.com

© 2026 Trainurz LLC. All rights reserved.